Refund policy

Alcohol orders are fulfilled through AccelPay’s retailer network. Alcohol orders cannot be returned or exchanged under AccelPay’s published policy.

Damaged, incorrect or missing items

If your shipment arrives damaged or contains the wrong item, contact info@aguamagica.com with your order number and photographs of what you received. We will help you contact the fulfillment team. AccelPay reviews refunds individually and works to resolve damaged or incorrect shipments.

Cancellations

Request cancellation before the order ships through AccelPay’s order portal. A request does not guarantee cancellation; it depends on the order’s fulfillment status.

For questions about an item that does not contain alcohol, contact info@aguamagica.com.